Shipping policy

Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been processed, you’ll receive a confirmation email with tracking details.

Delivery Timeframes

Delivery times vary based on location and carrier demand.

• Standard delivery: Typically 7–14 business days after dispatch

Please note that delivery timeframes are estimates and not guarantees. Delays caused by carriers, weather, or peak periods are outside our control.

Shipping Locations

We currently ship to addresses within the United States, United Kingdom, Canada, Europe, Australia & New Zealand.

Tracking Your Order

Once your order ships, tracking information will be sent via email.
Tracking updates may take 24–48 hours to appear after dispatch.

Delays, Lost, or Missing Packages

If your order hasn’t arrived within 10 business days of dispatch, please contact our support team so we can investigate with the carrier.

We are not responsible for delays caused by incorrect shipping addresses entered at checkout. Please double-check your details before placing your order.

Address Changes & Cancellations

Orders can only be changed or cancelled before they are shipped.
Once an order has been dispatched, we’re unable to modify the delivery address.

Questions?

If you have any questions about shipping or delivery, our support at aromapaw.help@gmail.com team is always happy to help.